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FAQs

HOW DO I KNOW IF MY ORDER IS COMPLETE?
You'll see a confirmation page after you complete your shopping experience. Then you'll receive a confirmation email detailing the items purchased, estimated ship date and final cost.

HOW DO I TRACK MY ORDER?
Once your order ships, we'll send you an email that contains tracking info and links.
You can also sign in to My Account to check the fulfillment status of your order. Click on your Order Number for shipping details. If no tracking number is available, your order hasn't shipped yet. Also, please allow 24-48 hours from order shipment for tracking info to appear. Still have questions? Please e-mail Client Services at info@officially-addicted.com, and we'll be happy to assist you.

WHAT IF MY ORDER DOESN'T ARRIVE?
If, after following up with the postal carrier, you're still not satisfied, please e-mail Client Services at info@officially-addicted.com, and we'll be happy to assist you.

HOW DO I RETURN AN ITEM?
All sales are final at this time. We appreciate your patience and are working on changing this very soon!

HOW DO I EXCHANGE AN ITEM?
Due to all sales being final, we do not offer exchanges, unless there is a quality issue with your item. Please keep in mind that due to limited merchandise quantities and our constantly evolving fashion selection, there may be a chance we are sold out of your item. In this case, we will be happy to exchange your item for another item. Any changes in pricing will be either refunded or charged at the time of exchange.

WHAT IF I HAVE A QUALITY ISSUE WITH MY PURCHASE BUT DON'T HAVE A RECEIPT AND/OR 21 DAYS HAVE PASSED?
We stand behind the quality of our merchandise. If a quality issue arises, please e-mail Client Services at info@officially-addicted.com for immediate attention.

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